Shipping Policy
SHIPPING POLICY
Thank you for shopping with Kristy's Korner Boutique. We are committed to providing clear and reliable shipping information for every order.
FREE SHIPPING
We offer free standard shipping on all eligible orders within Canada and the United States.
Standard shipping costs are included in our product prices, so no additional standard shipping fee will be charged at checkout.
Free shipping does not include optional expedited or express delivery services, if offered.
ORDER PROCESSING
Orders are generally processed within 2–5 business days, excluding weekends and statutory holidays.
Processing times may be longer during holidays, sales, new product launches or periods of high order volume.
You will receive an order confirmation email after your purchase and a shipping confirmation email when your order has been dispatched.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination, shipping carrier, product availability and supplier location.
Typical estimated delivery times after processing are:
Canada: approximately 5–15 business days
United States: approximately 5–15 business days
Some products may arrive sooner or take longer. Delivery dates are estimates and cannot be guaranteed.
PRODUCTS SHIPPED SEPARATELY
Some items may be stored or fulfilled from different locations. As a result, products from the same order may arrive in separate packages and on different dates.
You will not be charged additional standard shipping fees when an order is divided into multiple shipments.
TRACKING INFORMATION
When tracking is available, it will be included in your shipping confirmation email.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.
SHIPPING LOCATIONS
We currently offer free standard shipping to eligible addresses within Canada and the United States.
We do not currently ship outside Canada or the United States unless another destination is specifically available during checkout.
Certain remote locations, territories, military addresses or post office boxes may have limited delivery options or longer delivery times.
CORRECT SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your address carefully before placing your order. Contact us immediately if you notice an error.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.
CUSTOMS, DUTIES AND IMPORT CHARGES
Although standard shipping is free, cross-border orders may be subject to customs duties, import taxes, brokerage charges or other government fees.
Unless these charges are specifically collected during checkout, they are not included in the product price and may be the customer's responsibility upon delivery.
SHIPPING DELAYS
Delivery delays may occur because of severe weather, carrier disruptions, customs processing, high shipping volumes, holidays, incorrect address information or circumstances outside our control.
Kristy's Korner Boutique is not responsible for delays caused by carriers, customs authorities or other events outside our reasonable control.
LOST OR MISSING PACKAGES
If your tracking information has not updated for several business days, contact the shipping carrier for further details.
If your package appears to be lost, email us at info@kristyskornerboutique.com with your order number and tracking information. We will review the issue and assist where reasonably possible.
PACKAGES MARKED AS DELIVERED
When tracking shows that a package was delivered but you cannot locate it:
- Check your mailbox, porch, building entrance and other safe delivery areas.
- Ask household members or neighbours whether they accepted it.
- Allow an additional business day, as some carriers scan packages before final delivery.
- Contact the shipping carrier for delivery details.
- Contact us if the package still cannot be located.
Kristy's Korner Boutique is not responsible for packages that are confirmed as delivered to the address supplied at checkout, but we will do our best to help you investigate.
DAMAGED OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective or incorrect, email info@kristyskornerboutique.com within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label
Please keep the item and all packaging until we have reviewed your request and provided instructions.
RETURNED OR REFUSED PACKAGES
Packages that are refused, unclaimed or returned because of an incorrect or incomplete address may be subject to additional shipping or handling costs.
Any approved refund may exclude costs incurred in returning or reshipping the package.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations once an order has entered processing, been submitted to a supplier or been shipped.
CONTACT US
Kristy's Korner Boutique
Email: info@kristyskornerboutique.com